そうですね、元ファイルにOCRをかけて別フォントでの認識ができなければ、一旦プリントしてからになりますね。
根本的な対処方法になり、実現可能かは先方次第かと思いますが、先方でのPDF作成時にHelveticaフォントが埋め込まれていれば問題回避できる内容になるかとは思います。
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